In the scope of this programme, PTs aim to provide an effective, welcoming, and confidential response to their students’ enquiries. In particular:

-          PTs are available for each student in the duration of his/her studies at the DE in the Islamic College.
-          Routine enquiries will be responded to within 3 working days
-          Complex enquires will receive an indication within 3 working days informing students of how long a response is likely to take. Subject to students providing timely information, in most cases this will be within 10 working days.